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What our clients are saying

We have been doing this for over 15 years, and have established great relationships with owners, residents, and vendors alike. We work hard at what we do, and it shows. But don’t just take our word for it. Here is what some of our past and present clients are saying about us:

"We’ve had Jim and his team at Grand managing our property since we moved from IL to MA and NH back in 2011. Great peace of mind and makes our lives so much easier. If you need to rent your property I don’t think you’ll find a better manager than Grand Realty!"

Michele Y

"PHENOMENAL! Jim and his team managed 10 of my properties for 6 years (I live out of state). Jim took over after I fired my previous manager (they had done a terrible job and were up to some shenanigans). So when Jim took over management the places were in bad shape, leases were a mess and it was all pretty much a shambles. I was living in Asia at the time and did a bunch of research online but wasn’t really sure what my options were.

Jim took on a very difficult task and very quickly put things right, straightening out the leases, security deposits and performing an exhaustive audit and inspection of all the properties.

In total, Jim managed my 10 properties for over 6 years and I must say he and his team did an amazing job. As I sold the properties Jim also handled the sales, for which he also did an amazing job (admittedly a much easier task than managing my places).

I doubt your situation will be as messy as mine (lucky you!), so you can rest easy knowing Jim and his team will handle all of your affairs promptly and professionally…at a very reasonable cost. As an out of town landlord it’s crucial to have someone I can trust, and it quickly became obvious that Jim is highly professional and trustworthy. Those are the two most important traits I look for when letting someone handle my financial affairs.

If you ever want more info please ask Jim to put you in touch with me directly and I’ll walk you through the details."

Erik S

"I have worked with Jim and his team both as a property manager and as a realtor. They do an exceptional job and are a pleasure to work with. I would highly recommend them."

Adam D

"Top notch service from the entire team at Grand Realty Group. They did property management for me for several years and helped me to sell quickly and efficiently. They are straight shooters, true professionals, and were the easiest and best to work with of the 3 property managers that I have had. I have used them while living multiple time zones away, and it felt like they were next door. They are FANTASTIC!"

Warren H

"Overall very satisfied. I used the company for both a rental and a sale. The staff are very courteous and respond to inquiries quickly. While renting they took care of all the lease needs/repairs. During house sale they were great at taking care of scheduling appointments and taking care of issues as they came up."

Kim G

"I have worked with Jim and staff for the past 7 years as my property manager and my realtor . I was placed in a stressful situation of being a landlord to a property and living in another state. Jim and Amber and staff were always amazing, helping me any issues that would arise and making sure everything was taken care of in a timely manner. Communication is always important to me and I was always able to get ahold of Jim or staff when needed. Jim also became my realtor once I decided to property, with his expertise I was able to list and close in 40 days!!! I would highly recommend Grand Realty Group for any real estate or property management needs!"

Lisa S

"Have been with Jim and company for the second year now… thorough professionals, have zero compunctions recommending him to any client. He is doing a great job and is very ethical about documenting and managing my renters. I like being an absentee landlord!!!"

Anon 1

"Great company! I have been working with them for a few years now and they are on top of everything, they provide great customer service, and they go above and beyond in helping their clients."

Anon 2

"Jim went far above and beyond what is expected of a realtor and he earned every penny of his commission. I am certain my house would still be on the market."

Anon 3

"Jim was completely responsive in every way from start to final sale. His recommendations for improvements and expansive network of contractors and home specialists helped us get our mother’s home ready for sale in a surprisingly short period of time. Alongside this, Jim’s knowledge of the market, and sales skills facilitated sale of our property in a surprisingly short period of time. My entire family definitely recommends Jim Cacioppo and Grand Realty Group to anyone wishing to list their home or needing assistance in managing their property. A Plus!"

Anon 4

"We have had the pleasure of working with Grand Realty Group Inc. as our preferred property management team for the past four years. Jim holds the utmost integrity and respect for his clients. I would highly recommend the entire Grand Reality team for any real estate or property management needs."

Anon 5

"Jim Cacioppo..Broker/Owner of Grand Realty does a thorough and professional job. He is managing my property in Round Lake Beach for the 3rd year in a row. I remember my property had not been rented for almost a year when I was referred to Jim. He found me a suitable resident within a month and ever since I have been getting all round excellent service.I would highly recommend the services of Grand Realty to anyone who is looking to buy…sell …rent..or have their property managed."

Anon 6

"Renting has never been easier than it has with Grand Realty Group. I’m able to pay my rent quickly online, and can submit any issues online with pictures so they can take care of it right away. Last fall we had an issue with a wasps nest and submitted the issue online. The next day we came home from work and there was no sign of any wasps! They are fast and awesome! I’m going to be using them to rent until I buy, in which case I’m sure they will be handling that too!"

Ben T.

"Jim Cacioppo from Grand Realty recently sold our house on Long Lake in Ingleside. Jim did an above and beyond job from start to finish."

Jim assisted us with information as to how to stage the house for sale as well as how to price it for market conditions in the area. We were expecting a long and arduous process but our house sold quickly. As with many transactions ours was not without its challenges. When these challenges came up, Jim put in many hours of extra help to prevent these things from getting in the way of the sale and closing. There were many instances where Jim put in time on things that were not necessarily his responsibility in order to keep the sale moving in the right direction.

He is focused, attends to detail and very driven in what he does. Overall I couldn’t be happier with the outcome of our transaction and I would recommend Grand Realty to anyone who is looking for help buying or selling in the area.

Carl and Jacqueline Peiffer

"Jim is an excellent landlord and we’ve loved renting from him. He’s fast, honest and works extremely hard to ensure we have a happy home. We’ve already decided that if we move into a bigger home, we’d like to stay with Grand Realty, if possible. Thanks for being such great people!"

David B.

"Jim has been our property manager/realtor since 2011 and has always done an amazing job taking care of our rental property. We were never worried when we moved out of state, because we knew we could trust Jim to take care of anything that came up. He made our life 100% easier and truly was a blessing to our family that we knew he could handle anything that came up. We were so happy with Jim, that we wanted him to be the one to sell the house! Jim really went the extra mile to listen to our concerns and helped us present the property so we could quickly get it sold! You’ll enjoy working with Jim and his great team!"

Dawn E.

"It was a pleasure working with you for purchasing our recent house, your diligence for following up with the seller representative, and providing the leads for house inspector and attorney before the closing was exceptional because we were far away in Indiana."

If we do this again in the future you will be our first choice for representing us for real estate selling or purchasing and we will recommend you to all our friends and relatives for the same in future.

Edmond J.

"I would like to give my thanks to Jim Cacioppo of Grand Realty Group, Inc. Jim has truly been heaven sent. He has been a great help to me. My home went into foreclosure in June of 2003. I was first working with another gentleman from a different realty company. He strung me along for a few months making me think he could help me with selling the home and getting me out of foreclosure debt. As the months grew, I got further behind on my payments and had less time to do anything to reconcile the situation. This gentleman finally dropped the ball after making me think he could help. He then said there was nothing he could do. I got Jim’s phone number out of a local paper and proceeded working with him. He has been very honest, quick and reliable! From day one he has not played around, he is very informative with his clients. Jim has helped me tremendously! I did not even think it was possible to sell my home under foreclosure, but he has opened my eyes to a whole new perspective. He is truly on top of things and I would recommend him to all of my family and friends. If I was ever put in this situation again, I know exactly who to call. Thank you, Jim, for all of your help!"

Elizabeth A.

"I felt very comfortable with Grand Realty, both in managing and selling my condo while I lived many hours away from this property. They faithfully handled all aspects relating to renting for years. Then, when it came time to sell, they were on top of all those details, too."

Eric U.

"We thank you all so much for all you’ve done. We will highly recommend to all we know if they have a home for sale to call on you and your group."

Fred & Lisa S.

"As first time home buyers, we were not sure if we wanted to use a Realtor or not to assist us in our purchase. We have been studying and educating ourselves on the home buying process for many months and we thought that we knew a lot about the process. We then noticed that it was difficult to see some of the homes we were interested in without a Realtor. My husband found Grand Realty online and we decided to make an appointment to see what they had to offer.

First impression is everything… the one thing that we liked the most about Jim was that he actually listened to what we wanted and what we needed. We never felt pressured into making any commitments. When we were ready to make a commitment on buying our first home, Jim was there EVERY step of the way. He took the time to explain everything, give us his professional opinion and helped guide us into making the right choices.

The process of buying a new home was so easy! This was because we had a great Realtor to really work for us. We love our new home and we will use Jim Cacioppo again!"

George and Chelsea Schopper

"Jim, thank you for all your work on the selling of the Stub house."

Heidi H.

"We have had the pleasure of working with Tammy Washer through Grand Realty Group for the past 2 years. My husband and I very highly recommend her! We have found 2 rental properties through her, and both times she has absolutely gone above and beyond her duties to make sure we are satisfied. She responds to calls, texts and emails quickly and is willing to view houses or swing by to chat at any time. Tammy has made the process of renting so easy for us and truly treats her customers like family!"

Jacey J.

"When I moved out of state and couldn’t sell my house in Illinois, I was forced to work remotely with residents in the house. I searched for a property management group and was fortunate to find Grand Realty Group. They have been a blessing since it is difficult to manage emergencies and late payments remotely. Jim provides professional and courteous experience and has a myriad of contacts in the industry for repairs and maintenance, which helps keep rental costs low. He provides honest information and is knowledgeable about the area and the market. With Grand Realty Group managing the property, it has been a weight lifted."

Jenny W.

"Jim and Grand realty managed my rental for over 6 years and they handled its recent sale. What a wonderful experience! They make the fine print easy and understandable with transparency and honesty. I felt as though they wanted me to save the most money I could. I had confidence that the property was well maintained and the residents were taken care of without me having to get involved when repairs were needed. Highly recommend for military members!"

Joseph B.

"There are a number of methods by which a business that offers service to clients can measure itself for effectiveness. Is the business providing “best in class service” and does it live up to what it advertises? Of all of the methods for self-evaluation, none can be more meaningful than when the customer asks to provide an endorsement without any solicitation. As a client of Jim Cacioppo’s and Grand Realty Group, I have asked Jim if I may provide just such an endorsement of him personally and his business as a whole. In early 2011, I engaged Jim to manage a family member’s residence for lease. Since we lived out of state, we needed to ensure we found a qualified long-term resident and that the property continued to be well maintained following extensive remodeling. From the moment Jim took the reins, he took charge, expedited an uncomplicated agreement, thoroughly qualified a resident, and facilitated the various activities necessary to serve all of the parties to the transaction. His communications were and are always timely, thorough, and efficient.

As life would have it, there are always hiccups along the way. Major storms and their damage and typical but unexpected household repairs, seem to never cease. For those who think they can manage their own property, whether local or from a distance, think again. The real professionalism and commitment to service truly comes out when the unexpected happens. On multiple occasions, Jim was on top of everything, from coordinating repairs to soliciting contractors. He kept the resident informed and services engaged. For the very small cost of his services, Jim has consistently provided unending responsiveness involving a considerable amount of time and effort. Grand Realty Group is the textbook definition of “best in class” in real estate."

Keith E. Rosenblum

"I would like to extend my gratitude to you and your staff for the service that you provided to market my home. While leaving a home is always hard, especially when financial issues force you to, you made the process easier in so many ways. I was a bit disappointed when you chose not to purchase the home yourself, but was interested to learn of the other options that I had. The knowledge you have in foreclosure sales and/or financial hardships convinced me to work with you. You didn’t let me down one bit! The ways in which you marketed and showed the home was convenient and obviously successful. I understand that once we had a buyer, the work involved was abundant, but the consistency and diligence you showed while working with my mortgage company and others involved was incredible. The risk of foreclosure stressed me out greatly but because of your guidance I have saved my credit, and was able to climb out of a big hole, and move on with my life. I hope others realize that there are options out there.

Unfortunately, not everyone is as lucky as I am, and I know that you did a lot to make the sale happen, for that I am extremely grateful. You were honest, kind, and very accommodating, not to mention, a man of your word. I got everything I was promised and not one glitch along the way! I would definitely recommend your services to anyone else who is facing the same situation and would like the pleasure of working with you, as I did.""


"One of the best decisions I ever made was hiring Jim and Grand Realty Group to manage our investment property. There are not enough words to describe their integrity, genuineness, thoroughness, and professionalism. I will truly miss working with them now that we are selling the property, (through them as well). You could not go wrong in hiring them to manage or sell your real estate investment."

Lauren C

"Dear Prospective Buyer or Seller, I’m writing this letter to express my belief in Jim Cacioppo’s abilities as a realtor. I am certain my property would still be on the market if Jim had not given the extraordinary effort it required to close it! Jim had his hands full trying to sell our property. First of all, I live out-of-state and needed to sell an estate property I knew very little about. The property was built in the 1930’s, had numerous modifications and needed TLC. Very few houses were selling and there were many, many similar houses on the market in the area.

Countless obstacles came up during contract negotiations. There were electrical issues, plumbing issues, FHA inspections, and big surprises on the survey to mention a few. Jim helped me with everything. He handled all issues calmly and kept us on track. In short, Jim was able to save a very complex sale, in a harsh economy and push it to close. I highly recommend him as a realtor. Additionally, Jim is organized and quick with a response, utilizing whatever mode you need to communicate (text, email, phone, etc.) He also knows reputable contractors that can help you with repairs, or even plow the driveway."

Leslie Powell

"I want to thank you and everyone at Grand Realty for all of your help. Unfortunately we ended up in a situation with a home we could not afford and needed to sell. The home was in the pre-foreclosure stage when we received that phone call offering your services to help sell the home with a short sale. I had been looking for a realtor and had already been burned by two others. We were blessed to be able to work with you through this and appreciate all of your work. We were constantly kept in the loop about whatever was happening with the house such as marketing, showings, offers, negotiation with the bank, etc. I appreciated the emails and easy access to you or your team by phone. You or someone on staff was always available whenever we had a question. Of course, then there was the downturn in the economy, making the housing market even more of a challenge. I don’t think we had anyone that had worked as hard as you and your team on marketing and finally selling this home. It had been on the market with two other realtors prior to your group and we did not have even close to the number of showings we had with you and we did not have regular contact or information about what was going on with the sale of the home. I was frustrated and needed to find someone reliable and trustworthy. That’s why it was such a blessing to be able to work with Grand Realty. I would definitely recommend Grand Realty to anyone in the market for a sale or purchase of a home, especially if they are in difficult circumstances similar to ours. It was a relief when the home was finally sold. At least that was one part of your lives that we could put behind us in the process of rebuilding our lives."

Leticia and Rolando

"I wanted to take this opportunity to thank you for selling my home at 135 w Newbridge Lane at Round Lake. My experiences with other Realtors were very disappointing. I didn’t realize that there was such a difference among Realtors. My experience with you has changed my view on how a property should be marketed. The quality of service that you provided was courteous, professional, and encouraging.

It has been a real pleasure. If in the future I need the services of a Realtor, you will be my first choice and I would definitely recommend you to people that are in a process of buying or selling properties. Thank you and best wishes."

Luis A. Guillen

"Jim has been my realtor / property manager since 2010 and he has been phenomenal. Whether I was deployed overseas or back home, he has been great helping me manage my property. Life was infinitely easier letting Jim handle things and has done a great job of keeping me informed. I would highly recommend him and his team."

Lynn F.

"While this letter may be lacking, the work that Jim Cacioppo and his associates did in order to sell my house prior to foreclosure was not. In January of 2001, I, like many others, was laid off my job. It took me about a year to finally land another position with another company. Due to the lay off, being a single homeowner, and long period of unemployment, again like so many others, I found myself going through the process of foreclosure with my mortgage company. Working with my mortgage company was truly a pain. I could not get any straight answers out of them, was told to call one person to which told me to call another and it seemed nobody was willing to talk or help. I was told I was in foreclosure from one mortgage representative and told I was not yet in foreclosure from another. Jim and his associates were all somehow willing and more importantly, able to sort through all of the confusing misinformation that I kept receiving from my mortgage company. Honestly, Jim Cacioppo’s number was the first number I found and thankfully, it was the only number I needed. Jim and everyone he works with had a lot of work to do in helping me out AND THEY DID IT. Not only was Jim able to sell my house and prevent me from going into foreclosure, he kept me up to date and informed with all that was going on. They were able to work with my mortgage company, come up with agreeable terms and sold the house as a short sale."

Michael W.

"I would like to say Thanks a million for getting my townhome listed and sold in 15 days or so. With all of the homes for sale in my subdivision there only has been a couple who have sold and mine was one of them. Job well done my friend and I have gave all of my neighbors your business card for when they sell their homes. I have given you a good verbal review with all of my newborns so let me know if I can be of further assistance. I will also be in contact with you in about 8 yrs. or so because my finance and I will be moving back into our area to live and settle for good. Just waiting on the children to finish school first."

Michael W. Wheeler

"I want to thank you for all you have done to help sell my father’s home. I had contacted 2 other realty companies, but they were not interested in helping me because of my situation. I was glad when I contacted you and you agreed to meet with my husband and I. Unlike the bigger realty companies, you listened and you were compassionate.

It was a long process, but thank you for being patient. Thanks for guiding us through a confusing time. It was a great relief when we finally closed. I wished your compensation matched all of the work involved. I would not hesitate for use Grand Realty again for buying or selling, and would highly recommend you to family and friends."

Peggy R and Edward K

"Jim, We would like to take this opportunity to thank you, Dawn and Tammy for managing the home over 6 years and for selling it. You first found a good couple as residents and then found a good person as buyer. We are very happy that our first home that we built from ground up continues to be in the hands of good people. That home will always occupy a soft corner in our hearts as we laid the foundation of our life there and welcome our first two kids there. So, thank you very much for you assistance maintaining it well these past years."

Riad C.

"Just wanted to drop you a note and express my appreciation for everything you did for us — from listing through closing. This is the fourth time I have used a realtor in the sale of a house, and by far, you were the best I’ve worked with. I will not hesitate to recommend you to any of our many friends and family in the area."

Rick M.

"To everyone at Grand Realty Group, Inc., I would like to say thank you so very much for everything your company has done for me. And special thanks to Jim Cacioppo for all the hard work you did for me. Thank you!"

Ronald J.

"I was a resident for a year and nothing but good things to say! Any concerns or questions I ever had, they were always promptly answered. Awesome people to work with and really care about their residents. 10/10!"

Samantha Hillock

"They are the most helpful and nicest people I have ever rented from. Amber is the absolute best property manager there is. Whenever I have an issue she is very quick to respond."

Tiffany A

"As a first time home buyer I’d done some research about buying a house. After my first meeting with Jim Cacioppo I realized I didn’t know enough about buying so I placed my trust in him to get me through the process. I asked a lot of questions and Jim always had the answers. Jim was also familiar with finance programs in the area that allowed me to get the home I wanted instead of settling for a lower quality house. Thank you Grand Realty, we couldn’t have done it without you."

Timothy S Watts GMC CPD

"Thank you so much for all your hard work Stacy. I wouldn’t work with anyone else!! You are the best. We will definitely see you next time we are in town. Miss you!! PS good luck getting my mom to dance HAHA"

Vicky B